Terms & Conditions


Turnaround Times

For completed items, turnaround time is 1-3 days (not including delivery time).

For commissions and painted-to-order items, turnaround time is 1-3 weeks (not including delivery time).

Please check item descriptions to see if they are completed or will be painted to order.

I am happy to provide progress updates and photographs upon request.

If you require your item sooner for a special date or event, let me know upon ordering and I’ll see what I can do at the time.

Delivery

Standard shipping is £3 (Royal Mail 2nd Class)

Estimated delivery time from shipping is 2-3 working days, including Saturdays.

Please advise if you would like to upgrade shipping for an additional cost (quoted upon order).

Returns & Refunds

If there is a problem with your order, please get in touch and I’ll be happy to try and resolve any issues.

I accept returns when contacted within 14 days of delivery.Items to be returned within 30 days of delivery for a full refund (excluding shipping).

Buyers are responsible for return shipping costs.If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for custom or personalised orders, including commissions.

Cancellations

Unfortunately, I don’t accept cancellations unless the above stated timescales are not met.

If I am experiencing any unforeseen delays, I will be sure to update you. Please get in touch if you have any issues with your order.

If you have any questions or an issue with your order, please get in touch!